Privacy Policy

1. Introduction

This Privacy Policy describes how Maxhilaration Ventures (operating as Festbuzz) and its affiliates (collectively "Company", "we", "our", "us") collect, use, share, protect, or otherwise process your information/personal data through our website www.festbuzz.in (hereinafter referred to as the "Platform").

Please note that you may browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting the Platform, providing your information, or availing of any product/service offered, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable service/product-specific terms and conditions. You also agree to be governed by the laws of India, including those applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

2. Collection of Information

We collect your personal data when you:

• Use our Platform and services,
• Interact with us during the course of our relationship, or
• Provide related information from time to time.

The data collected may include (but is not limited to):

• Basic Personal Information: Name, date of birth, address, mobile/telephone number, email ID, etc.
• Identity/Verification Data: Proof of identity or address.
• Sensitive Personal Data (with your consent): Bank account details, debit/credit card information, payment instrument details, biometric information (e.g., facial features or physiological details for certain features).
• Behavioural Data: Preferences, browsing activity, and information provided during usage of the Platform.
• Transactional Data: Details of transactions conducted on our Platform or with third-party partners.

When personal data is collected directly by a third-party business partner, their privacy policy will govern such data collection. We encourage you to review their privacy policies before sharing any information.

3. Use of Information

We use personal data to provide and enhance the services you request. Usage includes but is not limited to:

• Assisting sellers/business partners in handling and fulfilling orders,
• Enhancing customer experience,
• Resolving disputes and troubleshooting issues,
• Sending updates about offers, products, services (online and offline),
• Personalising your experience,
• Fraud detection, prevention, and security monitoring,
• Enforcing our terms and conditions,
• Conducting research, analysis, and surveys,
• Marketing and promotional activities (with opt-out options).

Failure to provide necessary permissions may affect your access to certain services/features on the Platform.

4. Sharing of Information

We may share your personal data with:

• Internal Entities: Group companies, affiliates, and subsidiaries.
• Business Partners & Sellers: To provide you with services and products.
• Third-Party Service Providers: Logistics partners, payment gateways, reward program providers, and technology vendors.
• Government or Law Enforcement Agencies: Where required by law, legal processes, or to protect the rights, safety, and property of our users or the public.

Disclosures may be made to:

• Enforce Terms of Use or Privacy Policy,
• Address claims of rights infringement, or
• Prevent, detect, investigate fraudulent or illegal activities.

5. Security Precautions

We adopt reasonable security practices and procedures to protect personal data against unauthorised access, misuse, loss, or disclosure.

• Secure servers and encryption are used where applicable.
• However, data transmission over the internet cannot be guaranteed to be fully secure.
• Users are responsible for maintaining the confidentiality of their login credentials.

6. Data Retention & Deletion

• You may delete your account anytime via Profile → Settings on our Platform or by contacting us.
• Upon deletion, all related data will be permanently removed, except in cases of pending grievances, claims, or ongoing services.
• Data may be retained (in anonymised form) for research, analytics, fraud prevention, and legal compliance purposes.

7. Your Rights

You may:

• Access, rectify, or update your personal data through the Platform,
• Request account deletion,
• Withdraw consent for data usage (by writing to our Grievance Officer).

8. Consent

By using the Platform or providing your information, you consent to the collection, storage, use, disclosure, and processing of your data in accordance with this Privacy Policy.

If you provide us with personal data of third parties, you confirm you have the necessary authority to do so.

You may withdraw your consent by contacting our Grievance Officer. Please note:

• Withdrawal of consent is not retrospective.
• Some services may be restricted or unavailable if consent is withdrawn.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Significant changes will be notified to you as required under applicable laws.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: